Saturday, December 20, 2003

PSS Announces Support For Any IVR Platform at 25 Percent Cost Savings

PSS Announces Support For Any IVR Platform at 25 Percent Cost Savings

New support and maintenance offer gives companies improved performance from IVR platforms including Periphonics, Nortel, Aspect, Syntellect, Envox, Edify, VoiceGenie, and Nuance

Dublin, CA (PRWEB) August 10, 2010

PSS Inc. (Product Support Solutions), a premier contact center system integrator and service provider, has a long history in supporting IVR, CTI, and PBX systems, even beyond the manufacturer's end of life, to maximize the value and ROI companies get from the systems. Today, the company announced it would support any IVR platform – including Periphonics, Nortel, Aspect, Syntellect, Envox, Edify, VoiceGenie, Nuance, or any other legacy product – for a guaranteed 25 percent discount off the user’s current support invoice. In addition, with its global presence and deep technological expertise, PSS offers its total IVR solution support 24x7x365, across all time zones.

“Just because IVR platforms are fully capitalized or beyond the vendor’s end of life doesn’t mean they don’t have significant operational value,” said Archie Messenger, EVP of Support Services at PSS. “Companies have long needed a more cost-effective, single point of contact and expertise for their IVR solution – a company that will support their total solution from the custom applications to the proprietary hardware and software.”

The PSS IVR support offer provides:
 24x7x365 support, including immediate response from a support engineer  Global reach with trained support staff across all time zones  One onsite preventative maintenance event including a full system backup on the customer’s desired media  On-site support as needed  All hardware/parts replacement as needed  Access to online system for opening/tracking/reporting service calls, as well as technical information (inventory, O/S levels, tech tips, documentation, etc)  Operating systems and application support for all applications (no matter who developed them)  Available for new customers only “With our years of experience in application maintenance, as well as hardware, software and O/S expertise, we have helped some of the largest, most demanding global contact centers improve their IVR solution’s performance,” added Messenger. “We’re excited to offer more companies an alternative support solution that produces the results they care about, at a price that’s less than what they’re currently paying. And when they’re ready, we are here for them to leverage our years of experience in transitioning customers to next gen solutions.”

For more information and pricing, email support@psshelp. com or call 888-455-2285 (US) or 080.0012.4054 (UK).

About PSS Inc.
Product Support Solutions, Inc. (PSS), a global contact center solutions provider, focuses on getting the most out of a companies’ existing IVR, CTI, and PBX systems and investments. The company offers a broad array of products and services that enhance customer interactions, including consulting, design, application development, integration, and ongoing technical support for next-generation premises-based and hosted contact center technologies from Nortel, Genesys, Holly Connects, Avaya, Siemens, Cisco and many others. PSS is trusted by world-leading customer service companies, such as American Express, AT&T, Cable & Wireless, Kaiser Permanente, Vodafone, UnitedHealthcare and Wells Fargo to support their contact center investments. Visit http://psshelp. com (http://psshelp. com) for more information.

All product and company names are registered trademarks of their respective companies.

Press contact only:
Jodi Sorensen
Product Support Solutions, Inc.
206-856-4202 cell