Vocada Releases VoiceLink 2.0; New Solution for ‘Critical Test Results Management’
Vocada, Inc., which in 2004 introduced VoiceLink™, the first technology-based solution for the fail-safe communication of critical patient findings, has announced a major upgrade, VoiceLink 2.0, creating a complete Critical Test Results Management (CTRM) system.
Dallas, TX (PRWEB) October 10, 2005
Vocada, Inc., which in 2004 introduced VoiceLink™, the first technology-based solution for the fail-safe communication of critical patient findings, has announced a major upgrade, VoiceLink 2.0, creating a complete Critical Test Results Management (CTRM) system.
The new version of VoiceLink incorporates many of the recommendations of the Massachusetts Coalition for the Prevention of Medical Errors, http://www. macoalition. org/Initiatives/docs/CTRbates. pdf (http://www. macoalition. org/Initiatives/docs/CTRbates. pdf). VoiceLink 2.0 enables hospitals to implement strategic critical test results management capabilities across their entire health care delivery system, according to Peter White, CEO and co-founder of Vocada, Inc.
The patented VoiceLink system is an easy-to-use, hosted solution that enables a reporting clinician, such as a radiologist or clinical lab technologist, to create and send real-time reports of a critical patient finding to an ordering clinician. The ordering clinician can easily retrieve critical reports by phone or online.
VoiceLink ensures that every critical rest result is retrieved in a timely manner by the ordering physician. VoiceLink 2.0 supports a robust set of escalation rules that automatically forward critical test results to backup contacts and to other critical destinations within the hospital. The reporting clinician can monitor the process and status of his or her reports via the Internet. The entire process, including the original critical test result, is archived and remains searchable for 10 or more years.
VoiceLink 2.0 features include:
Critical Test Result classifications – three time-based levels of result classifications. This supports the red, orange, yellow critical test result classification model recommended by the Massachusetts Coalition for the Prevention of Medical Errors; Critical Test Result tracking, reporting and alerting tools -- Establishment and tracking of test result completion times, ability to set and monitor compliance goals, and compliance alerts if messages exceed designated time thresholds; Critical Test Result role-based notification profiles – Expanded profiling tools allow ordering clinicians to include position or staff-based backup contacts, departmental escalation rules, establishment of “fail-safe” communication rules and weekend notification rules, and Critical Test Result phone-based notifications – Designed for answering services and paging desks of ordering clinicians.
“The new features in VoiceLink 2.0 add to its usefulness in eliminating the communication delays and failures that often threaten patient safety,” said Dr. R. James Brenner, Director of Breast Imaging and Professor of Radiology, University of California, San Francisco. “The color coding of test results, role-based notification rules, phone and online communications, and complete tracking of the communications process all fit the working environment of diagnostic and referring clinicians.”
“Critical Test Results Management is a new category of technology-based solutions that addresses the unique communication requirements of health care organizations. More than 35 hospitals currently use VoiceLink to communicate critical test results to enterprise-wide ordering clinicians,” said Thomas White, co-founder and executive vice president of Vocada. “The need has been there, but VoiceLink 2.0 is the first solution to address it.”
Vocada offers VoiceLink as a hosted, on-demand solution. It requires no customer investment in hardware or software. It can be accessed from any telephone and/or Internet-connected web browser.
The growing list of major hospitals now using or about to implement the VoiceLink system include leading academic, community and governmental healthcare institutions http://www. vocada. com/customers. asp (http://www. vocada. com/customers. asp)).
VoiceLink 2.0 will be presented at the upcoming meeting of the Radiological Society of North America, Nov. 27 – Dec. 2, 2005 in Chicago.
For more information call toll free 866-4VOCADA ext. 106.
About Vocada, Inc.
Vocada is a Dallas-based company that has created the first fail-safe medical communications system for hospital based diagnostic departments to communicate critical test results to ordering clinicians. The privately held company was founded in October 2000 by brothers Peter and Thomas White, who were both previously involved with other innovative and successful technology ventures. The company’s first product, VoiceLink™, was introduced in 2004. For more information, visit www. vocada. com
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