Leading Market Research Firm Finds Significant ROI from Using CA's Enterprise IT Management Solutions to Improve IT Economics and Gain Business Value : Eight Companies Surveyed Experienced an Average ROI of 433% over a Three-year Period
CA, Inc. (NASDAQ: CA) today announced the availability of an IDC White Paper* that quantifies the benefits, cost savings, and return on investment (ROI) that can be achieved by using CA's Enterprise IT Management (EITM) software products to help govern, manage and secure IT infrastructure and operations. All eight companies interviewed in the CA-sponsored White Paper experienced positive ROI from deploying CA EITM solutions. The average ROI was 433% over a three-year period and the companies experienced payback of their initial investment in less than one year.
LAS VEGAS (PRWEB) November 17, 2008
The use of automated IT management software tools typically brings direct benefits to IT operations, company business services, and end-users in terms of IT productivity, user productivity, cost savings, and revenue increase. These areas were the principal focus of the IDC White Paper, which was comprised of in-depth surveys with North American companies in the entertainment, telecommunications, finance, computer services, and management services industries. The survey asked about their use of one or more CA EITM solutions in the three functional areas: Application Performance Management, Infrastructure Management, and Service Management.
On average each company deployed between two and three CA EITM solutions. While each functional area had different costs and benefits, IDC found that there was a positive trend in deploying solutions from multiple functional areas. Deploying solutions from a single functional area yielded $46,000 in annual benefits per 100 users and an ROI of 277%; deploying solutions from two groups delivered $74,000 per 100 users in benefits and an ROI of 417%; deploying solutions from all three groups led to $104,000 in annual benefits per 100 users and an ROI of 516%.
The most significant benefit generated by CA's EITM solutions is the automation of IT tasks and the subsequent increase in IT productivity. Increased IT productivity accounted for 61.4% of total benefits for the CA customers. The companies were able to reduce application downtime significantly, increasing the available hours of productive work. Improvements in user productivity accounted for an average of 21.8% of total benefits. Other major benefits included average direct cost saving of $9,621 per 100 users and average revenue increase of $3,190 per 100 users.
"The downturn in the world economy has driven IT economics, especially the cost of IT operations, to the forefront of concerns of enterprises, service providers and governments," said Ajei Gopal, executive vice president and general manager of CA's EITM Group. "The results of IDC's ROI White Paper clearly demonstrate the business value of using CA EITM solutions."
White Paper Highlights By Functional Area
Application Performance Management
Four of the eight companies interviewed had deployed the CA Wily Application Performance Management solution, which is comprised of CA Wily Introscope and CA Wily Customer Experience Manager. The most important benefits are as follows:
The time required to implement applications has been reduced and application performance delays have been cut by 71%. Customers use EITM across their companies to assess risk. CA Wily APM has helped customers become more proactive. Now they know when a problem is going to occur and take steps to prevent it. In the event that an error dictates a system restart, technicians are able to continue running applications without losing any information. As a result, downtime has been reduced by 70%. In some cases, while the number of users or devices has not changed, operational efficiency has been improved by decreasing the mean time to repair (MTTR). By helping to more quickly identify where problems are in the system, the CA Wily APM solution helped to reduce MTTR for applications by 50%. Since the deployment of the CA Wily APM solution, data collected from end-users is now more accurate, leading to fewer errors in the company applications. In addition, performance tracking has helped ensure high quality support. Applications associated help desk calls have been reduced by 20%. Infrastructure Management
Six of the eight companies interviewed had deployed CA Infrastructure Management solutions, including CA eHealth Network Performance Manager (NPM), CA SPECTRUM Network Fault Manager (NFM), CA NSM, CA Insight Database Monitor for Distributed Databases, and CA Insight for DB2 for z/OS. The most important benefits are as follows:
Customers have a better understanding of their bandwidth capacity and only buy more bandwidth when it is truly needed. There is a more firm grasp on network topology and better utilization of existing assets. Bandwidth and networking costs have been reduced by 50%. Customers are able to detect poor service levels and also predict when a failure will occur. The organizations can then employ redundant devices and react before the end-user is aware of the problem. Help desk calls have been reduced by 40%. An increase in service levels, decrease in service delivery cost and increased availability of clients' systems have led to a reduction in downtime of 30%. CA customers also enjoy several business benefits. They are able to expand to meet new business demands such as streaming video and voice over IP. After the deployment, the network requires fewer full-time employees (FTEs) to maintain and some IT staff has been reassigned to other business critical roles. Administrators can now monitor multiple databases on different platforms from single console. IT staff productivity is improved, as the number of devices grows each year the IT head count remains constant. IT Service Management
All of the companies interviewed had deployed CA IT Service Management solutions, including CA CMDB, CA Unicenter Service Desk (now called CA Service Desk Manager), CA Service Catalog, CA Service Assure, CA Service Metric Analysis and CA Software Change Manager. The most important benefits are as follows:
Incident response times are improved and customers have well defined processes for resolving errors. The CA tools have allowed the customers to reduce errors, produce management reports with ease, and analyze historical data. Customers are also able to manage the amount of change happening in the environment and improve system uptime. With incident, problem, and change management solutions deployed, customers are also better able to manage their services, assets and capacity. The total reduction in downtime has been 20%. Service desk administrators are now able to handle more calls. There is an increasing percentage of automated trouble tickets and reports to management. Overall, IT productivity has risen by 25%. There has been improvement in application stability, which allows for better organizational coordination and tool integration. IT departments discover potential incidents faster and find root causes more quickly. The CA solutions have also reduced the effort required in auditing processes. As a result, audits have become easier to pass. Customers have avoided creating new IT positions and reallocated staff more efficiently. The staff has been able to take a more proactive role in promoting ITIL processes and improving their IT maturity level. * IDC White Paper sponsored by CA, "Improving IT Economics and Gaining Business Value with CA's Enterprise IT Management Software: An ROI Study," Doc # 214817, November 2008
About CA
CA (NASDAQ: CA) is the world's leading independent IT management software company. With CA's Enterprise IT Management (EITM) vision and expertise, organizations can more effectively govern, manage and secure IT to optimize business performance and sustain competitive advantage. For more information, visit www. ca. com.
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