Ipedo Chosen by Sun to Streamline Customer Service Operations
Ipedo Enterprise Information Integration (EII) Platform Will Enable Real-Time Collection of System Statistics to Lower Risk and Reduce Operating Costs
REDWOOD CITY, Calif. (PRWEB) July 18, 2005
Ipedo, a leading provider of enterprise information integration software, today announced that Sun Microsystems, Inc. has selected Ipedo as a key component of its new Sun Connection service.
Sun will use IpedoÂ’s software to integrate information from distributed systems and manage an extensive knowledge base that includes configuration information from more than one million systems. Ipedo will enable the system to provide informed recommendations to customers and SunÂ’s support team about relevant updates based on individual assessments of risk.
Sun Connection continuously benchmarks information technology (IT) health and performance and lets customers save time, money and resources by providing them real-time access to sophisticated remote servicing and predictive diagnostic services, availability status, software updates and other features.
"Ipedo provides a key enabling technology that lets us deliver IT as a service,” said Mike Harding, VP of Consumer Network Services. “Their ability to integrate large and complex volumes of disparate data in near-real time allows us to leverage Sun Grid and other Sun technologies to automate business processes and lower risk, resulting in reduced operating costs for our customers.”
Sun will use Ipedo to query system configurations and a rules engine to determine the proper service and diagnostics required for individual systems. IpedoÂ’s unique Dual-Core query engine allows Sun to use a flexible data model combining XML messages, Web Services, databases and other information sources. By putting all this information in a single application, Ipedo enables customers to self-manage their IT environment.
“We are very pleased to be working with Sun on this visionary IT services business model,” said Nick Zhang, CEO of Ipedo. “There was a great synergy between Ipedo’s flexible data integration capabilities and Sun’s complex information processing needs.”
Ipedo XIP leverages SQL and XQuery to integrate and manage information from disparate, complex data sources to enable real-time business decisions. Ipedo's novel approach treats existing corporate databases and external data flows as a single, virtual data source. This allows users to gain customized access to the information they need, in a context that makes sense, all while leveraging existing IT investments.
About Sun Microsystems, Inc.
A singular vision -- "The Network Is the Computer" -- guides Sun in the development of technologies that power the world's most important markets. Sun's philosophy of sharing innovation and building communities is at the forefront of the next wave of computing: the Participation Age. Sun can be found in more than 100 countries and on the Web at http://sun. com (http://sun. com)
About Ipedo
Ipedo delivers innovative enterprise information integration software that provides on-demand intelligence to users. The award-winning Ipedo XML Intelligence Platform combines powerful SQL and XML query processing, enabling organizations to fuse together information from any database, content source or Web Service. Customers in financial services, government, life sciences, manufacturing, and high technology organizations rely on its patented Dual-Core Query Architecture™ to power a range of business critical applications. Ipedo is available on the Web at www. ipedo. com.
Ipedo, Ipedo XIP and Dual-Core Query Architecture are trademarks of Ipedo. All other products and services mentioned are trademarks of their respective companies.
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