CIGNA INTERNATIONAL LOOKS TO GOLD SYSTEMS TO ASSIST CUSTOMER SERVICE
Gold Systems, Inc, an independent provider of voice-powered solutions has engaged in a contract to supply voice applications to CIGNA International, the European division of the CIGNA Corporation, one of the worlds leading healthcare providers.
(PRWEB) October 6, 2002
CIGNA INTERNATIONAL LOOKS TO GOLD SYSTEMS TO ASSIST CUSTOMER SERVICE
Gold Systems, Inc, an independent provider of voice-powered solutions has engaged in a contract to supply voice applications to CIGNA International, the European division of the CIGNA Corporation, one of the worlds leading healthcare providers.
As part of an ongoing services and technology review, CIGNA International has identified that the implementation of voice applications will be beneficial to both the customers and staff at CIGNAÂ’s customer service centre in Greenock, Scotland.
Jill Kennedy, Director of Customer Service, CIGNA said, “We are committed to ensuring our customer service is continuously improving and with Gold’s assistance we are able to make ongoing operational improvements. Furthermore, by utilising the latest technology we make ourselves even more accessible to our customers.”
“Working in partnership with Gold Systems and Incovo, CIGNA International’s hardware supplier, has allowed CIGNA International to produce a strategic roadmap for their use of current and future technologies,” said Stephen Savage, Channel Manager, Gold Systems. “CIGNA International are extremely customer focused and it is refreshing to engage with an organisation who pride themselves, to this level, on their customer service, now and in the future,” he added.
About Gold Systems
Gold SystemsÂ’ self-service solutions drive enterprise efficiency and lower costs using the power of voice to automate routine tasks. Driven by Vonetix, Gold Systems' products and solutions easily integrate into an enterprise's existing infrastructure, protecting system investment, speeding application deployment and reducing development costs. Specialising in solutions for the financial, government, healthcare, insurance, retail/e-commerce and utility industries, Gold Systems counts 11 of the Fortune 20 as clients. Gold Systems was named to the Inc. 500 and Deloitte and Touche Fast 500 lists of fast-growth, privately held companies. Visit www. goldsys. com
The companyÂ’s UK office is based at Wyvols Court, Swallowfield, Reading, RG7 1WY. Tel: 0118 988 0297 and at www. goldsys. com
About Vonetix
Vonetix, by Gold Systems, provides a single infrastructure for integrating speech recognition, interactive voice Response System, back - and front-end office systems, and wireless Web technologies with an enterprise’s existing customer communication interfaces. Vonetix offers a portfolio of plug-ins to further enhance connectivity and allow the enterprise to deploy customer support solutions more rapidly and economically – all while using standard development tools that work with their existing legacy systems. Check out the other plug-ins available from Gold Systems: Document, JDBC, MQSeries, Reporting, Sockets, and TNSeries. More information is available online at www. vonetix. com
About CIGNA International
The CIGNA Corporation and its subsidiaries constitute one of the largest publicly owned employee benefits organisations in the United States. The subsidiaries are major providers of employee benefits offered through the workplace.
CIGNA companies deliver protection and peace of mind to our customers around the globe. From our American roots in Philadelphia and Hartford, we've branched into Asia and the Pacific Rim countries, into Europe and throughout the Americas. Today, we are one of a handful of organisations that offers truly international benefits, insurance and financial services.
